Customer Success

Your successis built in
from day one.

From first install to full performance - real experts and practical resources to help your store find, convert and keep more customers.

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Clearer powers how products are found, trusted and chosen for…

Turn hidden signals
into smart growth.

Built around your store

We surface what’s changing, where the opportunities are, and what to do next.

Always optimising

We surface what’s changing, where the opportunities are, and what to do next.

From insight to impact

We help you prioritise and act, turning signals into measurable results.

Built for
brands ready
to go further.

Customer Success is designed for brands running multiple clearer products, where a unified system and team can drive the greatest impact.  

For those teams, we provide a dedicated approach focused on improving performance across the entire stack.

Your
clearer
journey…

Most brands manage growthacross disconnected tools, teams and priorities.

Clearer brings it together.

One system. One team. One view of what’s actually driving performance. So instead of reacting to problems, you can focus on improving what matters, continuously.

The team behind
your growth.

Real people who understand your store and what’s holding it back.
Working with you to turn signals into action, and action into growth.

Implementation
Specialists

Get your system live and ready to perform.

Your Implementation Specialist sets up clearer as a connected system across your stack, ready from day one to drive performance.

Align around what matters

Your specialist works with you to understand your goals, then sets up clearer to support how your store actually grows.

Connect your full stack

We bring your products, channels and integrations together into one system, so signals flow cleanly across your store.

Structure for speed and scale

We build a clear, structured rollout that keeps implementation moving, and sets you up to scale without rework.

Go live, ready to improve

Everything is configured, connected and ready to drive measurable improvements from day one.

Implementation Specialists - Daniel
Rob,
Implementation Specialist,
Australia

Rob didn’t just get us live, he got everything working the way it should from the start.

Client X

Product
Consultants

Make your strategy work in the real world.

Your Product Consultants ensures clearer works as one connected system across your stack, turning plans into something that actually runs, scales, and performs.

Built for real-world complexity

We bring deep product and technical understanding to make sure everything works together, cleanly and reliably.

From idea to execution

We translate your goals into working solutions across clearer, connecting the dots between what you want to achieve and how it actually gets built.

Designed around your setup

We work within your existing environment, shaping clearer around your tools, integrations and ways of working.

Aligned across every team

We collaborate closely with your internal teams, agencies and partners to keep everything aligned and moving at speed.

Product Consultant - Alex

Emily made complex things feel simple and delivered on what we needed, time and again.

Client X

Customer
Success
Managers

One team. Focused on your growth.

With clearer, you work with one Customer Success Manager, focused on driving performance across your entire setup.

Connected across your full stack

Your CSM works across the full clearer product suite, giving you a single view of what’s happening and where to focus next.

Strategic, not reactive

We help you step back, prioritise what matters, and plan the next moves that will drive growth.

Continuous optimisation

Get ongoing guidance on where to improve, from quick wins to bigger opportunities across your store.

Clear priorities, real outcomes

Your CSM gives you clear direction on what to focus on next and support to turn it into measurable growth.

James,
Customer Success Manager
Germany
Customer Success Manager - Connor

James cut through the noise to show us exactly where to focus, and helped us hit our best quarter for years.

Client X

Technical
Support

Resolve issues fast
and keep performance moving.

When something breaks, slows down, or doesn’t behave as expected, Technical Support gets you back on track quickly, without disrupting performance.

Real expertise, when you need it

Get access to product experts who understand how clearer works across your stack and how to fix issues properly.

Always available

With global coverage, support is there when you need it, helping you resolve problems quickly and keep things running smoothly.

Fast answers, clear resolution

We focus on diagnosing issues quickly, giving clear answers, and getting you moving again without unnecessary delay.

Connected to your wider team

Support work closely with your CSM and Solution Engineers to ensure issues are resolved in context, not just patched over.

Technical Support - Mollie

Fast, clear, and no back-and-forth - issues just get sorted. We love working with Steven.

Client X

What’s driving
results right now.

From deep dives to quick wins, explore the strategies, ideas and
real-world examples helping brands grow faster with clearer.

See what’s holding
your store back.

Book a session with our team and we’ll show you where the biggest opportunities are - and what to do next.

Book a demo